Friday, April 4, 2014

Answering the Top 5 Questions Asked By Furniture Shoppers

Everybody wants to make sure when they're buying something that what they're buying is the best, but the best includes more than just the product. There are all sorts of other factors, including shipping, warranties, return policies, and delivery that can factor into the equation to make the product you want the best for you. It's important to know the answers to these questions before making a purchase, so to help you out, here we answer the top five questions asked by furniture shoppers. Enjoy!

When Will My Products Ship?


When Will My Products Ship?

Shipping is a big part of ensuring you get the best product for yourself. There may be a dealership that offers great executive desks with modern design, but if they take forever to arrive, they may not be the best deal after all. Fortunately, most furniture that's in stock will be able to ship in approximately two business days, direct from the manufacturer. If you want to follow the travel process of your items, tracking information is usually available after they ship. On the other hand, if you ordered your furniture custom made, these statistics will likely vary. Different manufacturers have different made-to-order processes and shipping speeds, but most take between three and four weeks for delivery.

What is the Product Warranty?


What is the Product Warranty?

Product warranties are always beneficial to have if you fear your product may have flaws. Most warranties vary by brand, but they typically cover furniture shoppers against manufacturer defects for a period of around five years. Some of the top office chair and furniture brands will even offer lifetime warranties against potential mistakes. However, warranty claims will not be handled by dealers as they did not actually make the product. For any information about warranties and claims, customers should always contact the furniture manufacturers with concerns.

What is Your Return Policy?


What is Your Return Policy?

Most reputable furniture dealers offer a seven to ten day return policy on stocked items. As a rule, customers are usually responsible for the return freight and restocking fee. However, if you ordered products made-to-order or custom, such as a few luxury chairs for office use, they are likely not returnable at all, so always make sure you're certain of what you want when choosing custom features. Never be afraid to call dealers or manufacturers if you're confused about the custom features offered.

What Happens If My Furniture Arrives Damaged?

What Happens If My Furniture Arrives Damaged?

When wood desks for computer use arrive damaged, it's something no one ever looks forward to. Unfortunately, it can happen, so as the customer, it's always beneficial to carefully inspect your  furniture when it arrives to make sure everything is in ship-shape. If something looks damaged, try to call the dealer before the deliverer leaves and take photos if possible. Be sure to notate any issues on the shipping documentation. Dealers and manufacturers want their customers to enjoy their shopping experience, and most will encourage their customers not to accept damaged items, and follow up by sending new furniture immediately when hiccups occur.

Will Assembly Be Required?

Will Assembly Be Required?

As a general rule, most furniture and modern task chairs for office use will require basic assembly since it's less efficient to wrap and ship products that are already pre-assembled. Fortunately, assembly processes are usually pretty simple. A two person crew can often handle larger office furniture installations, while office chairs can usually be quickly put together by one person. If you're unfamiliar with tools, there are always professional handymen and services available for those willing to seek them out!

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